Data Fiduciary: Zae Food Private Limited, Shop No. 9, MV Bhakti Mandir Road, Near Hariniwas Circle, Naupada, Thane (West) – 400602, Maharashtra, India · CIN: U10790MH2026PTC464599 · Email: admin@zaefood.com
1. About This Policy
This Privacy Policy describes how Zae Food Private Limited ("we", "our", "the Company") collects, uses, stores, and shares personal data through the Margo Deliveries mobile application ("the App") and associated services. It is prepared in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA 2023) and applicable rules notified thereunder, and in accordance with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By registering for or using the Margo App, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
2. Data We Collect
| Category | Data Collected | Purpose |
|---|---|---|
| Identity | Full name, mobile number, email address | Account creation, communication |
| Location (GPS) | Precise location (when app is in use) | Delivery address detection, order routing |
| Order Data | Order history, items ordered, delivery address | Fulfilling orders, customer support |
| Payment | Transaction reference IDs (no card/UPI credentials stored by us) | Order confirmation, refund processing |
| Device | Device model, OS version, app version, FCM token | Push notifications, debugging |
| Usage | App interaction logs, crash reports | Product improvement |
3. Location Data (GPS)
The App requests access to your device's precise location (ACCESS_FINE_LOCATION) while the App is in use ("foreground location"). This data is used solely to:
- Auto-detect your delivery address
- Show nearby restaurant partners available for delivery
- Facilitate real-time delivery tracking
We do not collect background location when the App is closed. You may revoke location permission at any time from your device settings; however, this may impair the App's core functionality. We do not sell or share location data with third parties for advertising purposes.
4. SMS / DLT Compliance
Transactional SMS messages (order confirmations, OTP, delivery updates) are sent via DLT-registered templates in accordance with TRAI regulations. Our Sender ID and message templates are registered on the DLT platform. We do not send promotional SMS without prior consent.
5. How We Use Your Data
- Processing and delivering food orders
- Sending order status updates and notifications
- Responding to customer support queries
- Detecting fraud and ensuring platform safety
- Complying with legal obligations under Indian law
- Improving the App's features and performance
6. Sharing of Personal Data
We share your data only where necessary:
| Recipient | Data Shared | Reason |
|---|---|---|
| Restaurant Partners (e.g. Kebabil) | Name, order details, delivery address | Order preparation and fulfilment |
| Delivery Personnel | Name, delivery address, contact number | Last-mile delivery |
| Payment Processors | Transaction reference, order value | Payment processing |
| Cloud Infrastructure | All data (encrypted at rest and in transit) | App hosting and operations |
| Legal / Regulatory Authorities | As required by law | Compliance with court orders, law enforcement |
We do not sell personal data to third parties under any circumstances.
7. Data Retention
We retain personal data for as long as necessary for the stated purpose, and thereafter as required by law:
- Active account data: retained while the account is active
- Order and transaction records: 7 years (GST / Companies Act compliance)
- Location logs: 90 days from order completion
- Deleted account data: see Account & Data Deletion Policy below
8. Your Rights Under DPDPA 2023
As a Data Principal, you have the following rights:
- Right to Access: Request a summary of personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of data not required for legal/regulatory compliance
- Right to Grievance Redressal: Raise complaints with our Grievance Officer (see below)
- Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity
To exercise any right, email admin@zaefood.com with the subject line "Data Rights Request — [Your Registered Mobile Number]". We will respond within 30 days.
9. Children's Privacy
The Margo App is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a minor without verifiable parental consent, we will delete such data promptly. If you believe a minor has created an account, please contact us at admin@zaefood.com.
10. Cookies and Tracking
The Margo mobile application does not use browser cookies. However, we use the following device-level identifiers and analytics tools:
- Firebase Cloud Messaging (FCM): push notification token, for delivering order updates
- Crash Analytics: anonymised crash and error logs for product improvement
We do not use cross-app tracking or advertising identifiers for targeted advertising.
11. Security
We implement industry-standard security measures including HTTPS/TLS encryption for all data in transit, encryption at rest for sensitive fields, access controls limiting data access to authorised personnel only, and regular security reviews. No transmission over the internet is 100% secure; we endeavour to protect your data but cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted within the App and on our website. Continued use of the App after any changes constitutes acceptance of the revised Policy.
13. Contact
For all privacy-related queries: admin@zaefood.com · +91 99209 93046
These Terms & Conditions ("Terms") govern your use of the Margo Deliveries mobile application ("App") operated by Zae Food Private Limited ("Company", "we", "us"). By creating an account or placing an order through the App, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872 to use the App. By registering, you represent that you meet these requirements.
2. The Platform
Margo Deliveries is a technology platform that connects customers with restaurant partners for food ordering and delivery. The Company facilitates the transaction between you and the restaurant partner; the restaurant partner is responsible for the preparation and quality of food items. The Company or its logistics partners facilitate delivery.
3. Account Registration
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your login credentials
- You must notify us immediately at admin@zaefood.com of any unauthorised use of your account
- One account per individual; creating multiple accounts to exploit promotions is prohibited
4. Orders and Payment
- Placing an order constitutes a binding purchase. You agree to pay the full amount stated at checkout.
- Prices displayed are inclusive of applicable taxes unless stated otherwise.
- The Company reserves the right to cancel orders due to restaurant unavailability, delivery constraints, or suspected fraud, with a full refund issued where payment has been collected.
- We accept payment methods listed within the App at the time of ordering.
5. Delivery
Delivery timelines are estimates and may vary based on traffic, weather, restaurant preparation time, and demand. The Company is not liable for delays attributable to factors beyond its reasonable control. You must ensure someone is available at the delivery address to receive the order.
6. Prohibited Conduct
You agree not to:
- Use the App for any unlawful purpose
- Provide false delivery addresses or fraudulent payment information
- Abuse or harass restaurant partners, delivery personnel, or Company staff
- Reverse-engineer, decompile, or attempt to extract the App's source code
- Use automated tools or bots to place orders or scrape App content
7. Intellectual Property
All content, trademarks, and technology within the App are the exclusive property of Zae Food Private Limited or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes only.
8. Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the App or services. Our total liability in any matter shall not exceed the value of the order in dispute.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Thane, Maharashtra, India.
10. Modifications
The Company reserves the right to modify these Terms at any time. Revised Terms will be posted on the App. Continued use of the App after posting constitutes acceptance.
11. Contact
admin@zaefood.com · +91 99209 93046 · Zae Food Private Limited, Shop No. 9, MV Bhakti Mandir Road, Near Hariniwas Circle, Naupada, Thane (West) – 400602, Maharashtra, India
Delivery ("Shipping")
Margo Deliveries operates as a hyperlocal food delivery service. "Shipping" refers to the delivery of food orders from restaurant partners to your specified delivery address.
- Delivery is available within the service area defined in the App at the time of ordering.
- Estimated delivery times are shown during checkout and are indicative only.
- Delivery charges, if any, are displayed before order confirmation.
- You are responsible for providing an accurate and accessible delivery address. Failed deliveries due to incorrect addresses are not eligible for refund.
Order Cancellation
| Scenario | Eligibility |
|---|---|
| Cancelled by customer before restaurant accepts the order | Full refund |
| Cancelled by customer after restaurant has accepted | Partial refund or no refund, at Company's discretion |
| Cancelled by Company (unavailability, system error) | Full refund |
| Order not delivered (verified delivery failure) | Full refund or re-delivery |
Refund Eligibility
Refunds are processed for the following verified reasons:
- Item(s) missing from the delivered order
- Wrong item(s) delivered
- Food quality issues (supported by photographic evidence submitted within 30 minutes of delivery)
- Order not delivered
- Duplicate payment charged
Refund requests must be submitted within 24 hours of the delivery time (or expected delivery time) by contacting us through the in-app support or at admin@zaefood.com.
Refund Processing
- Approved refunds are credited to the original payment method within 5–7 business days.
- Refunds for cash-on-delivery orders (if applicable) will be processed via bank transfer; you will need to provide your bank account details.
- We do not offer cash refunds at the delivery point.
Non-Refundable Situations
- Change of mind after delivery
- Incorrect delivery address provided by the customer
- Delay due to force majeure events (floods, strikes, etc.)
- Requests made after 24 hours of delivery
Contact for Refunds
Email: admin@zaefood.com · Phone: +91 99209 93046
You have the right to delete your Margo account and request erasure of your personal data. This section explains how to do so, what will be deleted, and what we are legally required to retain.
How to Request Account Deletion
You can request deletion by either of the following methods:
Option 1 — In-App: Go to Profile → Settings → Account → Delete Account. Follow the on-screen confirmation steps. Your request will be acknowledged immediately and processed within 30 days.
Option 2 — Email: Send an email to admin@zaefood.com with the subject line "Account Deletion Request". Include your registered mobile number and name. We will send a verification OTP before processing the deletion.
What Gets Deleted
Upon confirmed deletion, the following data is permanently removed:
- Your name, email address, and mobile number
- Saved delivery addresses
- Profile picture (if any)
- App preferences and notification settings
- Active session tokens
What We Retain (and Why)
Certain data must be retained even after account deletion, as required by Indian law:
| Data | Retention Period | Legal Basis |
|---|---|---|
| Transaction and order records | 7 years from transaction date | GST Act 2017 (Section 36); Companies Act 2013 |
| Payment references | 7 years | Income Tax Act, 1961 |
| Communication records related to complaints or disputes | 3 years | Limitation Act, 1963 |
| Fraud prevention records (if flagged) | As required by law | IT Act 2000 / DPDPA 2023 exemptions |
Retained data is anonymised or pseudonymised where possible and accessed only for the stated legal or compliance purpose.
Timeline
- Acknowledgement: within 48 hours of request
- Identity verification: via OTP to registered mobile
- Deletion completion: within 30 days of verified request
- Confirmation: email/SMS notification upon completion
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Zae Food Private Limited has designated a Grievance Officer to address complaints and grievances from users.
Grievance Officer
Grievance Officer, Zae Food Private Limited
Shop No. 9, MV Bhakti Mandir Road,
Near Hariniwas Circle, Naupada,
Thane (West) – 400602, Maharashtra, India
Email: admin@zaefood.com
Phone: +91 99209 93046
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
How to File a Grievance
You may submit a grievance by:
- Email: Write to admin@zaefood.com with subject "Grievance — [Brief Description]". Include your registered name, mobile number, order ID (if applicable), and a detailed description of the issue.
- Phone: Call +91 99209 93046 during business hours.
- In-App: Use the "Help & Support" section in the Margo app.
Response Timelines
| Type of Grievance | Acknowledgement | Resolution Target |
|---|---|---|
| Order / delivery complaints | Within 48 hours | Within 7 business days |
| Payment / refund disputes | Within 48 hours | Within 7 business days |
| Data privacy / erasure requests | Within 48 hours | Within 30 days |
| Account security concerns | Within 24 hours | Within 3 business days |
| All other grievances | Within 48 hours | Within 15 business days |
Escalation
If you are not satisfied with the resolution provided by the Grievance Officer within the timelines specified, you may:
- Escalate in writing to the Company's directors at the registered office address
- Approach the Data Protection Board of India (once constituted under DPDPA 2023) for data-related grievances
- Seek recourse through the consumer forum under the Consumer Protection Act, 2019
Commitments
We are committed to resolving all complaints fairly, promptly, and transparently. All grievances are logged and tracked to closure. We do not charge any fee for lodging a grievance.